Believe or not, I found out about this disgusting video only two days ago. (No, I didn't live in a cave for the past 3 years). Domino's could have never recover from this bad buzz, but they did and I think this is admirable, and above all this recovery is the result of an excellent strategy. This strategy is mainly to learn a lesson from this bad buzz, and try to turn this lesson into an advantage. Of course each case is specific, but after reading about few bad buzz stories I noticed … [Read more...]